Delivery and Returns

Delivery & Returns

General Delivery Information;

Becca Who Fabric and Wallpapers are printed to order and dispatched within 10-15 working days. We aim to dispatch all other items within 1-2 working days - Significant delays to dispatch are very rare but, in the event, we will contact you via the email or telephone details supplied with your order.

Shipping costs are calculated at checkout. Many items are available worldwide - but we do not offer Fabric or Lampshades via the Becca Who website to outside of Mainland UK.

Becca Who Fabric is stocked by retailers throughout the UK - If you prefer to view fabric in person, do get in touch via our Contact Us Page and we shall advise of your nearest UK stockist.

Becca Who Fabric is also available in a number of other countries - Please get in touch with us to find out whether your country outside of the UK has retail stockists or agents; Visit our Contact Us Page to send us your enquiry.

 

UK Delivery Prices;

Fabric and Wallpaper Samples - £1.50 per order
Fabric Metres - £8.99 per order using a Tracked Courier Service
Wallpaper Rolls - £7.99 per order using a Tracked Courier Service
Lampshades, Canvas Wall Art - £6.99 per order Royal Mail Signed For
Art Prints - price calculated at checkout
All other items £4.99 Flat Rate per order using Royal Mail 

 

Europe;

Shipping of most available products is via a Tracked & Signed Service at a cost of £14.99 per order.
Most Items to Europe are usually delivered within 3-5 working days from dispatch.

Customs duties / Import taxes may apply to your purchase for which we cannot be responsible. Please check customs duties regulations applicable to your country prior to ordering.

Wallpaper Rolls are shipped via Courier Tracked International Service at a cost of £25.00 per order. Courier delivery to Europe usually takes up to 5 working days. Please remember that Wallpaper Rolls are printed to order with a turnaround time of 10-15 working days - Add this to the courier time to estimate the arrival date.

Dressing Gowns / Pyjamas are shipped via Royal Mail International Service, Tracked and Insured at a cost of £20.00.

Some Becca Who Fabrics are stocked in various European countries. Please get in touch with us to find out whether a particular European country outside of the UK has retail stockists or agents; Visit our Contact Us Page to send us your enquiry.

 

United States Of America;

Shipping of most available products is via a Tracked & Signed Service at a cost of £21.00 per order.

Most items to USA are usually delivered within 5 working days from dispatch.

Wallpaper Rolls are shipped via Courier Tracked International Service at a cost of £55.00 per order. Courier delivery to USA takes up to 5 working days. Please remember that Wallpaper Rolls are printed to order with a turnaround time of 10-15 working days - Add this to the courier time to estimate the arrival date.

 

Australia;

Wallpaper Rolls are shipped via Courier Tracked International Service at a cost of £55.00 per order. Courier delivery to Australia takes up to 5 working days. Please remember that Wallpaper Rolls are printed to order with a turnaround time of 10-15 working days - Add this to the courier time to estimate the arrival date.

New Zealand and Australia (Fabric);

A selection of Becca Who Fabrics are available via a distributor in New Zealand, serving NZ and Australia. Please get in touch with us to request distributor contact details; Visit our Contact Us Page to send us your enquiry.

 

Product Packaging Information

Fabric is packaged rolled to avoid creasing.
Wallpaper Rolls are housed in a sturdy box to prevent damage in transit.
Art Prints are carefully packaged rolled in a sturdy tube and reliably arrive in perfect condition. 
Canvas Wall Art is carefully packaged in a sturdy box.
Ladies' and Men's Silk Accessories arrive Gift Boxed inside outer packaging.
Dressing Gowns arrive in a dust bag inside outer packaging.

 

Returns Policy

Fabric & Wallpaper:

Becca Who Fabrics and Wallpapers are printed to order and returns or cancellations on these items are therefore not accepted. The exception to this is where the item was an incorrect or defective at the time of our dispatch. In the unexpected event that you have received an incorrect or defective item, we will accept a return and we will pay the cost of a tracked return postal service. Any due refund payment will be made upon receipt of the item back to us and completion of our returns process. We advise all customers to select product samples prior to ordering metres or rolls.

All Products (excluding Fabric, Wallpaper, Made To Order, or Personalised Items):

You may return most new, unopened items within 14 working days (starting the day after delivery of the item to you) for a full refund if, for any reason, you do not wish to keep the item.

We require you to return any unwanted item in it's original condition, unused and carefully replaced in the original packaging supplied. We advise that you use a tracked postal service if returning an item as we cannot be responsible for items lost or damaged in transit. Buyer is to cover the cost of return postage. Upon receipt of your return, we will promptly and carefully check the product to establish the condition prior to processing your refund. 

Refund Process:

We always aim to process any refunds as promptly as possible; The time taken to process a refund includes the transit time for us to receive your return, the time it takes us to process your return once we receive it (usually within 2 Working Days) and the time it takes for the banks to process our refund request. You will always receive an agreed refund within 30 days of returning the item(s). However, in most cases you will receive a refund much sooner. 

Organise a Return:

If you wish to return an item, please first contact us with your order number and details about the product that you would like to return. You may contact us via our Contact Us Page, or by emailing info@beccawho.com
We will respond quickly with any further instructions on how to return items from your order.