Terms and Conditions

Terms & Conditions


All Products on this Website are sold subject to the Terms and Conditions set out below. Nothing mentioned in these Terms and Conditions affects your statutory rights.

1.1 In these terms and conditions, the words and expressions below have the following meanings:

1.2 "Conditions" means these terms and conditions.

1.3 “Website” means the Becca Who website, beccawho.com.

1.4 “Product(s)” means any Becca Who product(s).

1.5 “Fabric” means Becca Who fabric that is sold by the metre.

1.6 “We”, “us” and “our” means Becca Who Ltd.

1.7 “You” and “your” means the customer.

2.1 Your order becomes binding as soon as we have accepted it. All orders are subject to availability.

2.2 We rely on the accuracy of the information you provide. As such, you are responsible for checking and confirming you are satisfied that all details and aspects of your order are correct and suitable for your requirements and specifications, including without limitation measurements, dimensions, product features, access and delivery.

2.3 We reserve the right to refuse to supply any individual or company.

3.1 All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions.

3.2 The following is required to create a contract between you and us:

3.3 Please follow the simple on-screen instructions taking you through the process of placing an order on the website. By pressing "Place Order Now" on the "Checkout” page, you offer to buy the goods at the prices indicated and pay any applicable delivery charges.

3.4 An order acknowledgement email will be sent to you detailing the Products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Becca Who.

3.5 Except for all orders of Wallpaper and Fabric, the acceptance of your order and the completion of the contract between you and us will take place on dispatch of the Products, unless we have notified you that we do not accept your order or you have cancelled it. For orders of Wallpaper and Fabric, the acceptance of your order and the completion of the contract between you and us will occur when you receive a confirmatory email from us, unless we have notified you that we do not accept your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us may occur if: the ordered Product is out of stock or unavailable; we identify a pricing or product description error; we are unable to obtain authorisation for your payment; or if we consider the order to be fraudulent.

3.6 We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of: our withdrawing any Product from this Website regardless of whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

3.7 To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must: be over 18 years of age; register by providing your real name, phone number, email address, payment details and other requested information; provide a valid delivery address (please note that PO box numbers, hotels and temporary accommodation addresses are not acceptable); and pay using a valid credit or debit card issued by a bank acceptable to us.

3.8 We will not be liable for any direct or indirect loss of profits or any other financial loss or damage arising out of defective, damaged, or wrongly delivered goods, over and above the value of the goods themselves.

4.1 Prices include VAT and exclude delivery charges, unless otherwise stated.

4.2 All prices are correct at the time of writing but may change due to inadvertent administrative errors or circumstances beyond our control, such as any variations to the rate of VAT.

4.3 Becca Who may not be able to process VAT refunds for international customers.

5.1 You may pay using Visa, MasterCard, American Express, PayPal, Apple Pay, Shop, G Pay, Union Pay, Maestro and Discover. You confirm that the credit or debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. There are no additional charges for using credit or debit cards. The total amount you pay is the same regardless of the payment method.

6.1 Wallpaper, Fabric, Wall Art & Accessories can be shipped to select countries, with some available for delivery to Mainland UK only. Products may be dispatched separately.

6.2 Products printed-to-order: it is the customer’s responsibility to ensure that the product ordered is correct to their requirements and that there is sufficient access for our delivery vehicle to reach the delivery address.

6.3 Products must be carefully checked at time of delivery and signed for by an adult. Any defect or damage must be reported to us immediately.

6.4 Becca Who will not be liable for the delay in installation caused by late or failed delivery of your items. The delivery lead time quoted in your order confirmation is an approximation only and given in good faith. We therefore recommend that decorators are not booked in advance of you receiving your items.

6.5 Becca Who will not be liable for any import duties or taxes applicable to orders from outside of UK Mainland.

7.1 We are unable to accept returns on items that are bespoke, personalised or made to specific measurements. This includes wallpaper (which is printed to order), and fabric (which is printed to order).

7.2 When returning Products, please send them to us using one of the methods detailed below, including your proof of purchase (a receipt or dispatch note).

7.3 We ask that you take reasonable care when handling the Products and return them unopened, unused and in their original packaging where possible.

7.4 Once Products have been delivered, you may return them within 14 days of receipt of delivery by the following methods.

7.5 By Post or Courier:

7.5.1 You may return any Products to us by post at your own cost and risk.

7.5.2 Please note that we are not liable for any loss or damage to any returned Products in transit and as such, we recommend that you return any Products through a recorded delivery service.

7.5.3 Please package the Products properly and securely together to ensure that the Products are not damaged in transit.

7.5.4 If returned Products are lost or damaged in transit, we reserve the right to charge you for (or refund any amounts attributable to) such loss or damage.

7.5.5 If you are to return the Products by post, please return to: Becca Who, 11 Red Spar Road, Burnley, Lancashire, BB10 2EE. Please obtain a certificate of posting and tracking information from your chosen delivery service as proof of postage.

7.6 Defective Products:

7.6.1 On delivery, please check the Products carefully for any possible defects.

7.6.2 If you believe that any of our Products may be defective or of unsatisfactory quality, please notify us on info@beccawho.com or 07824 776050 at your earliest convenience. We will need to investigate your claim before we are able to process a return for the damaged goods, so please refrain from carrying out any work on said products (i.e. wallpapering, cutting or upholstering) prior to our inspection. Please note that Becca Who may not be liable if this request is not adhered to.

7.6.3 We ask that you take reasonable care of the Products while your claim is being investigated. Please do not return any Products which you believe may be defective before contacting us.

7.6.4 If the Products are confirmed defective or mis-described, we will reimburse you for reasonable return postage costs.

7.6.5 If all Products confirmed defective constitute the entire order or if all Products were faulty or damaged, the original delivery charge will be reimbursed.

7.6.6 The term “defective products” does not cover wear and tear, neglect, abuse or misuse of your goods, loss or damage by fire, smoke, explosion, lighting, sunlight, infestation by animals or boring insects, theft or loss, or accidental damage caused by you or a third party.

8.1 Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples displayed online, but there may be variations because natural materials have unique characteristics. No responsibility can be accepted for these variations, which all add to the uniqueness of our Products, including but not limited to the following:

8.2 Our wallpaper is printed to order, so there may be slight colour variations from batch to batch. Therefore, we recommend ordering all the rolls you’ll need in one go – to work out how many that will be, please use our online wallpaper calculation instructions or contact info@beccawho.com for assistance.

8.3 Please note that our Fabric can also vary in colour between batches.

8.4 There is a 3% allowance on fabric alignment.

8.5 All measurements are approximate. Please allow +/- 2 cm variance on sizes stated.

8.6 We reserve the right to make any change to the internal specifications of our Products or minor external changes where necessary.

9.1 Many of our Fabrics feature natural characteristics (such as slubs, creasing or pile shading) which make them wonderfully unique. Please take the time to understand these characteristics so that you can select a Fabric that is suitable for you.

9.2 We make every effort to display the colours of Products shown on the Website as accurately as possible. However, due to variations in monitors, we cannot guarantee that your display of colour will be accurate. We recommend ordering a sample of the Wallpaper and/or Fabric colour you’re interested in to ensure complete satisfaction.

9.3 As all upholstery can be affected by light and heat from the sun, we recommend that it is positioned away from direct sunlight to protect it from fading and premature ageing.

10.1 You recognise and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this Website are owned by Becca Who Ltd or our licensors and shall remain at all times vested in us or our licensors as expressly authorised by us or our licensors.

11.1 This Website is an official website of Becca Who Ltd. The copyright and the database rights are owned by Becca Who Ltd. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the Becca Who logos and trade names depicted on the Website, belong to Becca Who Ltd.

12.1 You acknowledge and agree that the material and content contained on the Website is made available to you for your personal and non-commercial use, and that you may only download such material and content for the sole purpose of using the Website to a single, personal computer. Furthermore, you acknowledge and agree that any other use of the material and content of the Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Website without our written permission and that any of the above is a violation of our intellectual property rights.

13.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was uploaded onto the system. Although we aim to keep the Website as up-to-date as possible, the information shown at a particular time, including product descriptions, may not always reflect the positioning exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy. Please note that in the event an error is identified, non-acceptance of an order by us may occur, subject to your statutory rights.

13.2 We will not be liable if, for any reason, our Website is unavailable at any time or for any period.

13.3 Cookies: We use cookies on our website. Cookies are pieces of information that a website transfers automatically to the user’s computer for record-keeping purposes. This allows us to monitor which areas of the Website are most popular and helps us to maintain and improve our services.

13.4 Newsletters: If you would like to unsubscribe from our newsletter, please email info@beccawho.com

14.1 Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our Website or which may link to our Website. When you access any other website, you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to another website does not mean that we endorse or accept any responsibility for the content or the use of such a website and shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding an external link should be directed to its website administrator or web master.

15.1 In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit and our records of your visits to the Website will be used to monitor and improve our service to you as well as for marketing purposes. We may send you brochures, leaflets and catalogues displaying our Products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or to conduct market research.

15.2 We will respect the privacy of your personal data and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.

15.3 If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers, please contact info@beccawho.com

15.4 Please check back frequently to see any updates or changes to our privacy policy.

15.5 To proceed with your order, we need to process and store your data, and provide your data to third parties who are directly involved with your order e.g. our suppliers and couriers. By placing an order with us, you agree to your data being processed by Becca Who Ltd, its suppliers and couriers.

15.6 The purchase area of our Website is fully secure. We utilise industry-standard SSL (Secure Sockets Layer) technology to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, names and addresses are encrypted. This means that information passed between your computer and our Website cannot be read, even in the event it is intercepted by someone else.

15.7 We shall take all reasonable precautions to keep the details of your order and payment secure. Except where we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

15.8 Our website store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

16.1 By granting Becca Who Ltd the use of your content, you give us permission to reproduce, share, store and republish your image(s) across our social media channels, online platforms (including email newsletters), print assets and third-party platforms with reference to your first name, surname and social media handles where appropriate. This permission is granted as a worldwide license in perpetuity to be utilised in line with necessary brand campaigns. Becca Who Ltd reserve the right to edit the image and accompanying copy in line with brand creative and to remove user content at any time. Becca Who Ltd agree to communicate any mandatory accreditations where provided. We reserve the right to update or amend these conditions at any time without notice. If you have any questions, please contact info@beccawho.com

17.1 We allow our fabric or wallpaper to be converted into other products such as cushions, lampshades, upholstered/decorated furniture etc. and resold for commercial purposes. It is your responsibility to ensure compliance with Fire Regulations according to end uses and locations of use where required.

17.2 Wallpaper and fabric samples are for personal use only as a guide to purchasing our Product. They are not designed to be used within the context of creating a new product, such as artwork, for non-domestic or commercial purposes.

18.1 These terms and conditions only apply if you are dealing with us as a customer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions. Please contact info@beccawho.com for further details.

19.1 We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use the Website. Your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.

20.1 The laws of England and Wales govern these Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. Becca Who Ltd is obliged by law to provide the following information:

20.2 The website beccawho.com is operated and owned by Becca Who Ltd.

20.3 Our registered office address is 1st Floor Block C, The Wharf, Manchester Road, Burnley, Lancashire, England, BB11 1JG.

20.4 Company registered in England. No. 15714729. VAT No. PENDING.